Return & Refund Policy

Effective Date: September 11, 2026

Texel Comp LLC sells professional medical displays, radiology workstations, computer hardware, graphics solutions, accessories, and related imaging technology. Because many products are specialized, high-value, configured for specific applications, or sourced for professional environments, return eligibility varies by product and order type.

14-Day Return Window

Unless a product page, quotation, invoice, or written sales agreement states otherwise, eligible products may be returned within 14 calendar days of delivery.

A return must be requested within the applicable return period and approved by Texel Comp before the product is shipped back.

Condition Requirements

To qualify for an approved return, the product must:

• show no physical damage, misuse, abuse, modification, or improper installation;
• be returned in substantially the same condition in which it was received;
• include all accessories, cables, stands, manuals, documentation, and other components supplied with the product;
• retain all serial-number labels, manufacturer labels, and identifying markings; and
• be securely packaged for return transportation.

Opened products, including medical displays, may remain eligible for return when they meet the requirements above and show no damage or material signs of misuse.

Texel Comp reserves the right to reduce or deny a refund if an item is returned damaged, incomplete, materially altered, improperly packaged, or in a condition materially different from the condition in which it was delivered.

Non-Returnable Items

The following are non-returnable unless Texel Comp expressly agrees otherwise in writing or applicable law requires otherwise:

• custom-built or customer-configured workstations;
• products specially configured, modified, programmed, or prepared for a customer;
• special-order products;
• products purchased under a custom, project-specific, negotiated, or specially discounted quotation;
• software licenses, license keys, or other digitally delivered products once issued or activated;
• products specifically marked as non-returnable on the product page, quotation, invoice, or order documentation; and
• products that have been damaged, altered, or are missing serial-number or identification labels.

Order Cancellations

Standard stocked orders may be canceled before shipment if fulfillment, procurement, configuration, or order preparation has not begun.

Special-order, custom-configured, project-specific, specially sourced, or negotiated orders may not be cancelable once procurement, configuration, preparation, or fulfillment has begun.

Customers should contact Texel Comp as soon as possible to request cancellation.

A cancellation is not considered approved until Texel Comp confirms it in writing.

Return Authorization

Customers must contact Texel Comp before returning any product.

An approved return may require a Return Merchandise Authorization (RMA) number or other return instructions. Products returned without authorization may be refused or returned to the sender.

Once return authorization and shipping instructions are issued, the authorized return must normally be shipped within 7 calendar days, unless Texel Comp agrees otherwise in writing.

Return Shipping

For an eligible return requested and approved within the 14-day return period, Texel Comp will cover standard return shipping within the United States using the return method designated by Texel Comp.

Customers must follow all supplied packaging and shipping instructions.

Additional costs resulting from customer-selected expedited shipping, unauthorized carriers, inadequate packaging, or shipping methods not approved by Texel Comp may be the customer's responsibility.

Original outbound shipping, freight, expedited-delivery charges, installation charges, calibration services, technical services, and other completed service charges are not refundable unless required by law or otherwise agreed by Texel Comp in writing.

Restocking Fee

Approved returns are subject to a 20% restocking fee, unless Texel Comp waives the fee in writing or applicable law requires otherwise.

The restocking fee may be deducted from the amount refunded to the customer.

Payment Processing Recovery Fee

When permitted by applicable law, an approved refund may also be reduced by up to 2.99% of the refunded transaction amount to recover payment-processing charges actually incurred by Texel Comp and not returned or credited to Texel Comp by the applicable payment processor.

This deduction will not exceed the payment-processing cost retained by the payment processor in connection with the refunded transaction.

Texel Comp will not deduct a payment-processing recovery fee to the extent that the corresponding processing charge is refunded or credited back to Texel Comp.

This provision does not limit any rights or remedies available to the customer under applicable law.

Defective, Damaged, or Incorrect Products

If a product arrives damaged, defective, or materially different from the product ordered, contact Texel Comp promptly and do not discard the product packaging.

Texel Comp may request:

• photographs of the product;
• photographs of the packaging;
• serial numbers;
• shipping-label information;
• delivery documentation; or
• other information reasonably necessary to evaluate the claim.

Approved claims may be resolved through replacement, repair, exchange, refund, manufacturer warranty service, or another appropriate remedy depending on the circumstances, product warranty, availability, and applicable law.

Customers should report visible shipping damage as soon as reasonably possible after delivery so that Texel Comp can coordinate with the carrier, distributor, or manufacturer.

Refund Timing

Approved refunds are issued to the original payment method after the returned product has been received and inspected.

Any applicable restocking fee, non-refundable shipping or service charges, and permitted payment-processing recovery fee may be deducted from the refund.

Financial institutions and payment processors may require additional processing time before a refund appears on the customer's account.

Manufacturer Warranties

Returning a product to Texel Comp is separate from any manufacturer warranty that may apply.

Warranty coverage, duration, eligibility, procedures, and remedies vary by manufacturer and product.

Any warranty representation on a Texel Comp product page applies only when specifically verified for that product.

Contact

For return authorization, cancellation requests, or questions regarding an order, contact:

Texel Comp LLC
10701 Sabo Road, Suite 1315
Houston, TX 77089
Phone: 713-677-9097
Email: support@texelcomp.com