Shipping policy

Shipping Policy

Effective Date: September 21, 2026

Texel Comp LLC ships professional medical displays, worklist monitors, dictation equipment, computer hardware, and related technology within the United States.

Shipping Area

Online checkout is currently configured for the 48 contiguous United States and Washington, D.C.

For Alaska, Hawaii, U.S. territories, APO/FPO addresses, or other locations not supported at checkout, contact Texel Comp before placing an order.

Shipping Rates

Shipping rates vary by product category.

Dell Worklist Monitors
Eligible active Dell worklist monitors include Free Standard Shipping within the contiguous United States.

Dictation Equipment
Eligible Philips SpeechMike and Nuance PowerMic products include Free Standard Shipping within the contiguous United States.

LG Medical Displays
LG medical displays use product- and destination-specific standard shipping rates shown during checkout.

Orders containing products from different shipping profiles may arrive in separate shipments. Shopify may display each shipment and its corresponding shipping charge separately during checkout.

Expedited Shipping

Expedited shipping may be available for certain products by quotation.

For an expedited shipping quote, contact Texel Comp before ordering:

Phone: 713-677-9097
Email: support@texelcomp.com

Expedited shipping availability and pricing must be confirmed before it is considered accepted.

Product Availability

Some products may be stocked directly by Texel Comp, while others may be sourced or fulfilled through authorized distributors or fulfillment partners.

Products identified as “Availability subject to confirmation” may require availability confirmation before fulfillment.

If an ordered product becomes unavailable, significantly delayed, or cannot be supplied as ordered, Texel Comp will contact the customer regarding available options.

Processing and Fulfillment

Orders are processed after payment authorization and order review.

Processing time may vary depending on:

product availability;
quantity ordered;
supplier availability;
order verification;
special configuration requirements; and
shipping method.

Large, high-value, special-order, or project-based orders may require additional verification before shipment.

Tracking

Tracking information is provided when available after the shipment has been processed by the carrier.

Some orders may contain multiple packages or separate shipments and may receive more than one tracking number.

Signature Requirements

For high-value equipment, Texel Comp may require a direct or adult signature upon delivery.

Customers are responsible for ensuring that an authorized person is available to receive shipments requiring a signature.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Contact Texel Comp immediately if an address correction is required.

Once an order has entered fulfillment or has shipped, address changes may not be possible and additional carrier charges may apply.

Delivery Estimates

Carrier transit times and estimated delivery dates are estimates only and are not guaranteed unless expressly stated in writing.

Texel Comp is not responsible for carrier delays caused by weather, transportation disruptions, incorrect addresses, customer unavailability, carrier service interruptions, or other circumstances outside Texel Comp's reasonable control.

Shipping Damage

Inspect shipments promptly upon delivery.

If a package or product appears damaged:

retain all original packaging;
photograph the package and product;
retain shipping labels and documentation; and
contact Texel Comp promptly.

Do not discard packaging until the claim has been reviewed.

Lost or Missing Shipments

If tracking indicates a delivery problem, missing package, or suspected loss, contact Texel Comp so that we can assist with the carrier investigation.

Carrier investigations and claim processing times are controlled by the carrier and may vary.

Original Shipping Charges

Original outbound shipping, freight, and expedited-delivery charges are generally non-refundable except where required by law or expressly agreed by Texel Comp.

Returns are governed by the published Return & Refund Policy.